Onsite User Research
Viewpoint - Design ops + in-person UXR.
Viewpoint - Design ops + in-person UXR.
Responsibilities
Design Ops, User Research, Presentation
Industry
Construction
Date
September 2019
Timeline
2 months
Viewpoint, now with Trimble, was a 50+ year old business with a robust user base in the construction project management arena. The yearly conference included nearly 2000 user participants descending on the Oregon Convention Center for 3 days of education, networking + product reveals. The UX team tapped into this opportunity to build out a mature research arm that included a 50’ x 50’ research booth complete with recording units, automated sign in + a general air of intentional, user centered work (the team on the research side wore lab coats to communicate our research focus). I worked with my fellow lead to build out both the Design Ops side of the project (invitations, compensation, etc) as well in the booth researching numerous projects with the intent of gathering data points to support or refute hypotheses we held.
Viewpoint, now with Trimble, was a 50+ year old business with a robust user base in the construction project management arena. The yearly conference included nearly 2000 user participants descending on the Oregon Convention Center for 3 days of education, networking + product reveals. The UX team tapped into this opportunity to build out a mature research arm that included a 50’ x 50’ research booth complete with recording units, automated sign in + a general air of intentional, user centered work (the team on the research side wore lab coats to communicate our research focus). I worked with my fellow lead to build out both the Design Ops side of the project (invitations, compensation, etc) as well in the booth researching numerous projects with the intent of gathering data points to support or refute hypotheses we held.
Viewpoint, now with Trimble, was a 50+ year old business with a robust user base in the construction project management arena. The yearly conference included nearly 2000 user participants descending on the Oregon Convention Center for 3 days of education, networking + product reveals. The UX team tapped into this opportunity to build out a mature research arm that included a 50’ x 50’ research booth complete with recording units, automated sign in + a general air of intentional, user centered work (the team on the research side wore lab coats to communicate our research focus). I worked with my fellow lead to build out both the Design Ops side of the project (invitations, compensation, etc) as well in the booth researching numerous projects with the intent of gathering data points to support or refute hypotheses we held.
“Design with people not for them.” — Unknown The 2019 Viewpoint User Conference featured over 2000 visitors and three days of classes, workshops and for those of us in the User Experience department over 130 moderated studies conducted with users. Specifically, my work covered designs around onboarding models via Pendo, a third party provider of user facing guides. I worked with my fellow lead to build out both the Design Ops side of the project (invitations, compensation, etc) as well in the booth researching numerous projects with the intent of gathering data points to support or refute hypotheses we held.
“Design with people not for them.” — Unknown The 2019 Viewpoint User Conference featured over 2000 visitors and three days of classes, workshops and for those of us in the User Experience department over 130 moderated studies conducted with users. Specifically, my work covered designs around onboarding models via Pendo, a third party provider of user facing guides. I worked with my fellow lead to build out both the Design Ops side of the project (invitations, compensation, etc) as well in the booth researching numerous projects with the intent of gathering data points to support or refute hypotheses we held.
